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Our Policies

Privacy Policy

Last updated: 1st May 2026

1. Introduction

Any House Wanted Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. This notice explains how we collect, use, and protect your data, and sets out your rights under the law when you:

  • Visit our website,

  • Submit an enquiry form,

  • Communicate with us by phone, email, or post, or

  • Engage with us in relation to the sale of your property.

It also outlines your rights under UK GDPR and how you can exercise them.

2. Who We Are

Any House Wanted Ltd. is a UK-based property buying company. We help homeowners sell their properties quickly and securely.

  • Company number: 11864830

  • Registered address: Woodbourne House
    10 Harborne Road
    Edgbaston
    Birmingham
    B15 3AA

  • ICO registration number: ZA341900

3. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Email: info@anyhousewanted.co.uk
 
Write to us at:

Woodbourne House
10 Harborne Road
Edgbaston
Birmingham
B15 3AA

4. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: Name, postal address, telephone number, email address.

  • Property Data: Address of the property you wish to sell, ownership details, tenancy/mortgage information.

  • Communication Data: Records of emails, phone calls (which may be recorded for training and monitoring), and postal correspondence.

  • Financial Data: Mortgage balance, arrears, or secured debts (only where relevant to the property sale).

  • Website & Technical Data: IP address, browser type, pages visited, cookies, and usage data.

  • Marketing & Preference Data: Consents, preferences, and interactions with our marketing materials.

5. How We Collect Your Personal Data

We collect data in several ways:

  • Direct Interactions: When you complete enquiry forms, request an offer, or contact us by phone, email, or post.

  • Website Interactions: Through cookies, analytics, and server logs.

  • Third Parties & Public Sources: Such as Land Registry, estate agents, solicitors, and other publicly available records.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. The main purposes include:

PurposeTypes of DataLawful Basis
To provide you with a property offerIdentity, Contact, PropertyContract
To progress and complete the sale of your propertyIdentity, Contact, Property, Financial, CommunicationContract / Legal obligation
To comply with legal requirements (e.g. AML checks)Identity, FinancialLegal obligation
To respond to enquiries and manage your accountIdentity, Contact, CommunicationContract / Legitimate interests
To send you updates or marketing communications (if you’ve consented or reasonably expect them)Identity, Contact, PreferencesConsent / Legitimate interests
To improve our website, services, and customer experienceTechnical, UsageLegitimate interests

7. Who We Share Your Data With

We may share your data with:

  • Solicitors, conveyancers, surveyors, and other professionals directly involved in the sale of your property.

  • Service providers (IT, CRM, website, and marketing platforms) acting under contractual safeguards.

  • Regulators and law enforcement if legally required.

  • Trusted property partners where appropriate to progress a sale if Any House Wanted cannot directly proceed, provided they comply with GDPR.

We do not sell your personal data to third parties.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes collected, including:

  • Property sale and transaction records: up to 6 years (for legal and audit purposes).

  • Marketing data: up to 3 years, unless you opt out earlier.

  • Website analytics data: typically no longer than 26 months.

Where data is no longer required, it will be securely deleted or anonymised.

9. Legal Grounds for Processing

We rely on the following legal bases for processing personal data:

  • Contract: To provide an offer or complete a property sale.

  • Legal obligation: To meet regulatory requirements (e.g. AML checks).

  • Legitimate interests: To manage enquiries, improve services, and provide relevant updates.

  • Consent: For marketing communications and non-essential cookies.

10. Marketing

If you consent, or if we believe you reasonably expect it, we may contact you with information about our services. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data (“right to be forgotten”).

  • Restrict or object to processing in certain circumstances.

  • Request data portability.

  • Withdraw consent at any time (where consent is the legal basis).

To exercise your rights, contact info@anyhousewanted.co.uk.

12. Cookies

We use cookies to improve website functionality, understand visitor behaviour, and enhance user experience. You can manage cookies through your browser settings. For more information, see our Cookie Policy.

13. Security of Your Data

We use appropriate technical and organisational safeguards, including encryption, secure servers, and access controls, to protect your data from loss, misuse, or unauthorised access.

14. Other Websites

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for how those websites handle your data. We encourage you to review their privacy policies.

15. Complaints

If you have concerns about how we handle your data, please contact us first. If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):

🌐 www.ico.org.uk
📞 0303 123 1113

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be published on our website with the updated date.

Your feedback matters 

At Any House Wanted, we are committed to providing exceptional service and addressing any concerns you may have. We value your feedback and take all complaints seriously. Our aim is to resolve issues promptly and fairly.

As members of the Property Ombudsman, we abide by their code of practice at all times.

In line with the Property Ombudsman’s requirements, this complaints policy sets out the steps we take to address any complaints that we receive.

How to submit a compliant
  1. Please submit your complaint in writing to ensure we have a clear record of your concerns.
    You can email us at info@anyhousewanted.co.uk, or write to us at:

    Any House Wanted
    Woodbourne House
    10 Harborne Road
    Birmingham
    B15 3AA

  2. Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
  3. Response: After acknowledging your complaint, we will provide a written response within 15 working days.
  4. Further Review: If you are not satisfied with our initial response, you may request a further review and investigation of your complaint.
  5. Final Response: We will issue a final response following the review.
  6. Property Ombudsman: If you are still not satisfied with our final response, you have the right to escalate your complaint to the Property Ombudsman by writing to Unit 159756, PO Box 7169, Poole, BH15 9EL.

If you have questions about any of our processes, please call us on 0121 798 0024, or send us a message.

We’ll always be happy to discuss your concerns and support you in the best way possible.

Our Commitment to Supporting Vulnerable Customers

 

Because selling your home is never just a transaction. It’s a big life decision — and sometimes, you simply need a little extra support.

At Any House Wanted, we know that life doesn’t always go to plan. Illness, bereavement, debt, job loss – these things don’t just affect your day-to-day, they affect your ability to make big decisions too. That’s why we’re committed to supporting vulnerable customers and making sure every homeowner, no matter their circumstances, feels supported, heard, and treated with care.

We don’t just buy homes – we help people move forward. And sometimes, that means going the extra mile.

 

What do we mean by ‘vulnerable’?

Needing a bit more support isn’t about labels—it’s about recognising that life’s challenges can affect anyone, at any time. You might want us to adapt if you’re facing:

  • Physical or mental health challenges
  • A recent loss or change in circumstances
  • Difficulty understanding written or spoken information
  • Financial challenges or pressure
  • A language barrier or unfamiliarity with property terms
  • Age-related factors – whether that’s feeling less comfortable with tech or just lacking experience with house sales
  • Legal or caring responsibilities, like managing a sale through Power of Attorney

You might not see yourself as vulnerable. And that’s okay. For us, it’s not about labelling – it’s about listening. If anything feels difficult for you, we’ll adapt to make it easier.

 

How we support you

When you reach out—by phone, form, or email—you’ll find us paying attention. If we think you might benefit from extra time, clarity, or support, here’s what we’ll do:

  • We’ll slow things down. No rush, no pressure. You can take as long as you need.
  • We’ll explain things clearly. No jargon, no complicated language. Just honest, straightforward info.
  • We’ll check in. We’ll ask if everything makes sense – and if it doesn’t, we’ll go over it again.
  • We’ll offer different formats. Want the info in writing? By video? In large print? Just ask – we’re happy to help.
  • We’ll involve the right people. If you’d prefer to have a trusted friend or family member with you, we can speak to them too (with your permission).
  • We’ll respect your preferences. However you prefer to communicate, we’ll make a note so every team member is on the same page.
  • We keep your journey consistent. We take careful notes—not for ticking boxes, but to make sure things feel smooth and personal, whoever you speak to.
  • We’re here 24/7. Life doesn’t stick to office hours, and neither do we. You can reach us any time, day or night.
  • We tailor our support. Facing something sensitive, like bereavement or repossession? Let us know, and we’ll adapt.

 

What we won’t do

  • We won’t make assumptions. Everyone’s situation is different.
  • We won’t oversimplify important details. Clarity matters, but so does accuracy.
  • We won’t push you. Selling your home is a big step. You’ll never be rushed or pressured.


A fairer, more thoughtful way to sell your house

We’re here to make selling your home simpler – not more stressful. And for some people, that means taking extra care. If you think you might need a bit more support along the way, just let us know.

We’re real people, ready to help you take the next step—at your pace, on your terms.

For more help and advice, call us free on 0800 389 7305. Alternatively, learn more about us, or find out how it works.

 

Need a bit of extra support?

If you’re not sure what you need, or just want to talk things through, give us a call. We’re here to listen, not to judge.

About Any House Wanted

Selling your home is always a significant event in your life. Whether you’re climbing the property ladder, looking to downsize, or moving to a property that better meets your needs, we want our customers to be confident in their decision.

At Any House Wanted, we always take a fair, honest and upfront approach to buying your home. We strive to be as transparent as possible, and we’re happy to tell you how we work and what procedures we follow.

To support you through this process, we strive to make our procedures as clear and simple as possible. That’s why we offer information on all of our policies in both written and electronic formats, including large print or braille upon request.

If you need a copy of our terms of business or any policy, please speak to a team member who will be happy to assist. Please don’t be afraid to ask us for our terms or policies in a format which suits your needs best.

Our team is here to answer any questions you may have, ensuring you feel fully informed and comfortable with your decisions. Rest assured, our staff is trained to handle all enquiries with sensitivity and confidentiality.

In order to make sure we treat our customers fairly, we have a clear set of policies and procedures which our staff are trained to.

Terms of Business

1. The Terms

These are the terms and conditions on which Any House Wanted will make an offer on your property.

1.1 Why These Terms Are Important

The terms set out the basis on which we will make an offer on your property. They also set out how we might change or terminate the contract, as well as the procedure to follow if you think there is a matter that needs resolving. Please contact us if you think there is a mistake in these terms, or if there is anything you do not understand.

1.2 Who We Are

Any House Wanted Ltd is a company registered in England and Wales. Our registered office is Woodbourne House, 10 Harborne Road Edgbaston, Birmingham, B15 3AA and our company number is 11864830.

1.3 What We Do

At Any House Wanted, we provide a swift and hassle-free way to sell your property, offering up to 85% of its true market value. Our process is efficient, often allowing you to receive a cash offer instantly and complete the sale within days.

1.4 How The Process Works & What You Can Expect From Us

1.4.1 Initial Contact: If you submit an enquiry via the website, we will contact you via email or phone to collect essential details about you, your property and the reason for your enquiry. If you call our offices directly, we’ll ask you for the same information. This allows us to respond promptly and provide the best solution for your circumstances.

1.4.2 Property Details: We’ll request a description of your property, including the number of bedrooms, bathrooms, reception rooms, parking availability, and overall condition. Providing detailed information helps us make an accurate valuation, so the more information you can give us, the better. We’ll also inquire about any remaining mortgage on the property.

1.4.3 Initial Offer: Based on the information you provide we’ll perform a desktop assessment and present an initial offer, subject to contract and satisfactory searches. This offer will be up to 85% of what we believe to be the true market value based on our research, reflecting the price we’re prepared to pay given the available data. We use a variety of research methods to arrive at a fair figure, and we will consider multiple sources of information, in addition to the details you give us.

1.4.4 Acceptance and Solicitor Instruction: Upon accepting the initial offer, you’ll need to choose whether to use your own solicitor or one recommended by us. Independent legal advice is crucial, and whilst we are happy to recommend an independent solicitor for you, you are under no obligation to use them.

1.4.5 Due Diligence: If you’re satisfied with the initial offer, we’ll conduct Anti Money Laundering (AML) checks on you as the seller, via our solicitors. Once these checks are complete, we’ll arrange an independent valuation of your property by an Royal Institute Chartered Surveyor (RICS).

1.4.6 Final Offer: After receiving the valuation report, we’ll issue a final offer. If any concerns arise during the valuation that could not have reasonably been disclosed before, the offer may be adjusted accordingly. Should the offer be revised and you are not satisfied with the offer, you are under no obligation to proceed. 

1.4.7 Completion: Once we receive your confirmation to proceed, we’ll instruct solicitors to prepare the necessary legal documents, including the exchange of contracts. The sale will be completed within a time frame that suits you.

Your Rights

2.1 Changing Your Mind (Consumer Contracts Regulations 2013): Under the Consumer Contracts Regulations 2013, if you enter into a contract with us outside of our premises, you have the legal right to change your mind within 14 days without needing to provide any reason. These rights are further detailed in these terms.

2.2 How to Cancel: If you wish to cancel the contract, you must notify us in writing, either by email or post. You can write to us at info@anyhousewanted.co.uk, or send a letter to our registered offices. Woodbourne House, 10 Harborne Road, Birmingham B15 3AA.

2.3 Cancellation Deadline: To meet the cancellation deadline, your cancellation notice reaches us before the 14-day period expires.

2.4 Release from Obligations: If you cancel the contract, you will be released from all obligations under it.

2.5 No Recouping of Costs: We will not seek to recover any costs from you if you decide to cancel.

2.6 Exclusivity: Unless specifically agreed with you as a condition of our offer, we will not lock you into any type of exclusivity agreement.

Legal Procedures

3.1 Legal Representation: As with any property sale, you’ll need a solicitor to act on your behalf. You’re free to choose any solicitor you’d like. If you don’t already have one, we can provide details of independent solicitors who regularly act for homeowners in fast property transactions.

If you choose one of those independent solicitors, we’ll pay 100% of your legal fees. If you’d prefer to instruct your own solicitor, we’ll contribute £500 towards your legal costs.

Whichever solicitor you choose, they’ll act solely in your interests throughout the sale, providing you with independent legal support and advice every step of the way.

3.2 Seller’s Obligations

3.2.1 Full Title Guarantee: You, as the Seller, are required to sell the property with a full title guarantee.

3.2.2 Vacant Possession: You must ensure that the property is vacant upon completion, unless a sale with tenants in situ has been agreed.

3.2.3 Risk & Title Transfer: The risk and title of the property will not transfer to Any House Wanted as the Buyer until the legal transfer is completed. This means you are responsible for insuring and maintaining the property until the legal completion occurs.

Anti-Money Laundering

The information contained in these terms of business is underpinned by our internal Anti-Money Laundering Policies, which our staff are trained on. 

4.1 Anti-Money Laundering Checks: We adhere to the Money Laundering Regulations Act 2017 and the Proceeds of Crime Act. These laws require us to perform thorough checks on sellers to verify their identities and confirm that they own the property or have the legal authority to sell it on behalf of a trust or third party or as an estate beneficiary. If you choose to work with a solicitor not recommended by us, we will also conduct due diligence on them.

If, at any stage, we suspect illegal or improper activity, we may report it to the police and the National Crime Agency by submitting a Suspicious Activity Report (SAR).

While these checks may seem inconvenient, they are essential to protect everyone involved. Money laundering weakens financial systems and supports criminal activity. By cooperating with our checks, you are helping to safeguard the property market from illegal funds and prevent organised crime from advancing its operations.

4.2 Proof of Identity: As the seller, you will be required to provide our solicitors with proof of identity in the form of one of the following documents from each list:

List 1  – Identity Documents

  • An identity card from any EEA member state.
  • A valid UK driving licence.
  • A valid passport with a current signature.

List 2  – Proof of Address

The following can be accepted:

  • Police Registration Certificate: Dated within the last 12 months, showing your full residential address.
  • Telephone Bill: : dated within the last 6 months for a landline or mobile (not pay-as-you-go), showing the service address and/or account number. General letters cannot be accepted.
  • Official Confirmation of Electoral Register Entry or Poll Card: Must be issued within the last 12 months, showing the full name and complete address.
  • Tenancy Agreement: Must be issued within the past 12 months, with the full name and complete property address, and must be from a local council, housing association, solicitor, or recognized letting agent.
  • UK, EU, EEA Mortgage Statement: Must be from the last 12 months, showing the account number. General mortgage correspondence is not permitted.
  • Council Tax Bill: Must be from the last 12 months, showing the service address and/or account number. General council correspondence is not permitted.
  • Home or Motor Insurance Certificate: Must be from the last 12 months, including the insured or registered address and policy number. General insurance correspondence is not permitted.
  • Bank, Building Society, or Credit Union Statement:Must be from the last 3 months, showing the account number and recent transactions. General letters cannot be accepted.
  • NHS Medical Card or Letter from GP Confirming Registration: dated within the last 3 months, including your date of birth and NHS number. General NHS/GP correspondence is not permitted.
  • Utility Bill: Must be from the past 6 months (such as gas, electricity, or water), including the service address and/or account number. General utility correspondence is not permitted.
  • HMRC Tax Notification: Must be from the last 6 months, including the national insurance number and tax calculation. General HMRC correspondence is not permitted.
  • UK Solicitor’s Letter Confirming House Purchase/Land Registration Must be issued within the past 3 months, including the full name of the new property owner and complete property address.
  • Credit Card Statement: issued within the past 3 months, showing the account number and recent transactions. General letters are not permitted
  • Benefits Entitlement Letter: dated within the last 12 months, issued by DWP or Jobcentre Plus, confirming the benefit that was payable at that time (e.g., PIP, pension, disability, single parent, housing).
  • UK/EU/EEA Driving Licence: If not used as an identity document, it must be active and not revoked, and can be either a full or provisional licence with a photographic ID.

4.3 If you are selling the property as a beneficiary of a will, as a company, or as a trustee, the following documents will be necessary:

Limited Company

For Representatives of a UK Limited Company:

  • Nominee Director Declaration and General Power of Attorney (if the company is offshore).
  • Identity Proof from Lists 1 & 2 (Section 4.2) for all individuals or entities which own 25% or more of the company’s shares or voting rights.
  • Certificate of Incorporation.
  • Most recent Annual Return or Confirmation Statement, detailing current company officers.
  • Memorandum of Association.
  • Articles of Association.

Probate

For Estate Beneficiaries or Representatives:

  • Letter of Administration (if A will was left).
  • Personal Representative’s Identity Proof from Lists 1 & 2 (Section 4.2), applicable to either the executor or administrator.
  • Grant of Probate (if a will was left).

Costs

You will not pay any costs to Any House Wanted for this service. There are no estate agents fees to pay, and we can also cover your legal fees if you choose to use one of the independent solicitor from our panel. If you use your own solicitor, we will contribute up to £500 towards your costs.

Confidentiality 

At Any House Wanted, we are committed to maintaining the highest standards of confidentiality. We ensure that all information shared with us during the sale process is kept strictly private and secure. We will only disclose your details where legally required or with your explicit consent. Your privacy is our priority, and we take every measure to protect it through every transaction. Further information about how we protect your information can be found in our GDPR Policy.

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Edgbaston
Birmingham
B15 3AA

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© 2026 All Rights Reserved — Any House Wanted Limited (Registration No. 11864830) is incorporated in England and Wales. Registered office: Woodbourne House, 10 Harborne Road, Edgbaston, Birmingham, B15 3AA, United Kingdom.

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