Vulnerable Customer Policy and Staff Guidance

We recognise that selling a home can be a significant and sometimes overwhelming decision, particularly during difficult times such as bereavement, divorce, changed financial circumstances, or ill health. To support you through this process, we strive to make our procedures as clear and simple as possible. We offer information on all of our policies in both written and electronic formats, including large print or braille upon request.

If you need a copy of our terms of business or any policy, please speak to a team member who will be happy to assist. Please don’t be afraid to ask us for our terms or policies in a format which suits your needs best.

Our team is here to answer any questions you may have, ensuring you feel fully informed and comfortable with your decisions. Rest assured, our staff is trained to handle all enquiries with sensitivity and confidentiality.

In order to make sure we treat our customers fairly, we have a clear set of policies and procedures which our staff are trained to.