Because selling your home is never just a transaction.

It’s a big life decision—and sometimes, you simply need a little extra support.

At Any House Wanted, we know that life doesn’t always go to plan. Illness, bereavement, debt, job loss – these things don’t just affect your day-to-day, they affect your ability to make big decisions too. That’s why we’re committed to supporting vulnerable customers and making sure every homeowner, no matter their circumstances, feels supported, heard, and treated with care.

What do we mean by ‘vulnerable’?

Needing a bit more support isn’t about labels—it’s about recognising that life’s challenges can affect anyone, at any time. You might want us to adapt if you’re facing:

• Physical or mental health challenges
• A recent loss or change in circumstances
• Difficulty understanding written or spoken information
• Financial challenges or pressure
• A language barrier or unfamiliarity with property terms
• Exclusionary factors – whether that’s feeling less comfortable with technology, or just haven’t sold a property before
• Legal or caring responsibilities, like managing a sale through Power of Attorney

You might not see yourself as vulnerable—and that’s absolutely fine. For us, it’s not about ticking boxes or making assumptions. It’s about listening, and making things easier wherever we can.

How we support you

When you reach out—by phone, form, or email—you’ll find us paying attention. If we think you might benefit from extra time, clarity, or support, here’s what we’ll do:

• We’ll slow things down. No rush, no pressure. You can take as long as you need.
• We’ll explain things clearly. No jargon, no complicated language. Just honest, straightforward info.
• We’ll check in. We’ll ask if everything makes sense – and if it doesn’t, we’ll go over it again.
• We’ll offer different formats. Want the info in writing? By video? In large print? Just ask – we’re happy to help.
• We’ll involve the right people. If you’d prefer to have a trusted friend or family member with you, we can speak to them too (with your permission).
• We’ll respect your preferences. However you prefer to communicate, we’ll make a note so every team member is on the same page.
• We keep your journey consistent. We take careful notes—not for ticking boxes, but to make sure things feel smooth and personal, whoever you speak to.
• We’re here 24/7. Life doesn’t stick to office hours, and neither do we. You can reach us any time, day or night.
• We tailor our support. Facing something sensitive, like bereavement or repossession? Let us know, and we’ll adapt.

What we won’t do

• We won’t make assumptions. Everyone’s situation is different.
• We won’t oversimplify important details. Clarity matters, but so does accuracy.
• We won’t push you. Selling your home is a big step. You’ll never be rushed or pressured.

A fairer, more thoughtful way to sell your house

We’re here to make selling your home simpler – not more stressful. And for some people, that means taking extra care. If you think you might need a bit more support along the way, just let us know.

Need a bit more support?