Terms of Business
Any House Wanted
Selling your home should feel like a step forward—not a step into the unknown. Whether you’re upsizing, downsizing, or just ready for a change, we know this is a big life moment. That’s why we keep things simple, honest and fair, helping you move forward with peace of mind.
At Any House Wanted, we’re always upfront about how we work. No confusing jargon. No hidden fees. Just a clear, transparent process from the first conversation to the final sale. We’ll talk you through everything, answer any questions you have, and make sure you’re comfortable every step of the way. Because when it comes to selling your home, we know that trust matters.
We strive to be as transparent as possible. Below we have set out our Terms of Business. These outline exactly how the process works, what you can expect from us, and what your options are at every stage. If you have any questions or would like anything clarified, just ask—we’re here to help.
Terms of Business
1. The Terms
These are the terms and conditions on which Any House Wanted will make an offer on your property.
1.1 Why These Terms Are Important
The terms set out the basis on which we will make an offer on your property. They also set out how we might change or terminate the contract, as well as the procedure to follow if you think there is a matter that needs resolving. Please contact us if you think there is a mistake in these terms, or if there is anything you do not understand.
1.2 Who We Are
Any House Wanted Ltd is a company registered in England and Wales. Our registered office is Woodbourne House, 10 Harborne Road Edgbaston, Birmingham, B15 3AA and our company number is 11864830.
1.3 What We Do
At Any House Wanted, we provide a swift and hassle-free way to sell your property, offering up to 85% of its true market value. Our process is efficient, often allowing you to receive a cash offer instantly and complete the sale within a timescale to suit you.
1.4 How The Process Works & What To Expect
1.4.1 Initial Contact: If you submit an enquiry via the website, we will contact you via email or phone to collect essential details about you, your property and the reason for your enquiry. If you call our offices directly, we’ll ask you for the same information. This allows us to respond promptly and provide the best solution for your circumstances.
1.4.2 Property Details: We’ll request a description of your property, including the number of bedrooms, bathrooms, reception rooms, parking availability, and overall condition. Providing detailed information helps us make an accurate valuation, so the more information you can give us, the better. We’ll also inquire about any remaining mortgage on the property, which is especially important in cases of repossession.
1.4.3 Initial Offer: Based on the information you provide, we perform a desktop assessment of your property and provide a guaranteed offer, usually within 24-hours. The offer is subject to an independent valuation from a Royal Institute Chartered Surveyor (RICS) and satisfactory legal searches. This offer will be up to 85% of what we believe to be the true market value based on our research, reflecting the price we’re prepared to pay given the available data. We use a variety of research methods (i.e., local market data and recent comparable sales) to arrive at a fair figure, and consider multiple sources of information, in addition to the details you provide.
1.4.4 Acceptance and Solicitor Instruction: Upon accepting the initial offer, you are free to choose your own solicitor or opt for one of the independent solicitors from our recommended panel. There is no obligation to use a solicitor we offer—independent legal advice is always encouraged, and the choice is entirely yours. However, please note that the solicitors on our panel specialise in fast property sales, which can help ensure a quicker, smoother completion. If you decide to appoint a solicitor who is not experienced in fast sales, we cannot be responsible for any delays or changes to the completion timeline that may result. We’ll always make this clear so you can make an informed decision that’s right for you.
1.4.5 Due Diligence: If you’re satisfied with the initial offer, we’ll conduct Anti Money Laundering (AML) checks on you as the seller, via our solicitors. Once these checks are complete, we’ll arrange, and cover the cost of, an independent RICS valuation of your property.
1.4.6 Final Offer: After receiving the valuation report and completing local authority searches, we’ll issue a final offer. In the event that any concerns arise during the searches or valuation that we were not initially aware about, the offer may be adjusted accordingly.
1.4.7 Completion: Once we receive your confirmation to proceed, we’ll instruct solicitors to prepare the necessary legal documents, including the exchange of contracts. All sales are flexible and will be completed within a time frame that suits you, whether that is in 7 days or 3 months.
Your Rights As A Customer
2.2 How to Cancel: If you wish to cancel the agreement, you must notify us in writing, either by email or post. You can write to us at info@anyhousewanted.co.uk, or send a letter to our registered offices: Any House Wanted Ltd, Woodbourne House, 10 Harborne Road, Birmingham B15 3AA.
2.3 Cancellation Deadline: To meet the cancellation deadline, your cancellation notice must reach us before the 14-day period expires.
2.4 Release from Obligations: If you cancel the agreement, you will be released from all obligations within it.
2.5 No Recouping of Costs: We will not seek to recover any costs from you if you decide to cancel the agreement.
2.6 Exclusivity: Unless specifically agreed with you as a condition of our offer, you will not be tied into any type of exclusivity agreement.
Legal Matters
3.1 Legal Representation: We have a panel of recommended solicitors, but you are under no obligation to use them.
3.2 Seller’s Obligations
3.2.1 Any House Wanted or its nominated “Third-Party”, intends to purchase the Seller’s legal and beneficial interest in
3.2.1 Full Title Guarantee: You, as the Seller, are required to sell the property with a full title guarantee.
3.2.2 Vacant Possession: You must ensure that the property is vacant upon completion.
3.2.3 Risk & Title Transfer: The risk and title of the property will not transfer to Any House Wanted, or it’s nominated Third Party until the legal transfer is complete. This means the Seller is responsible for insuring the property until the legal completion occurs.
UK Anti-Money Laundering
The information contained in these terms of business is underpinned by our internal Anti-Money Laundering Policies, which our staff are trained to.
4.1 Anti-Money Laundering Checks: We adhere to the Money Laundering Regulations Act 2017 and the Proceeds of Crime Act. These laws require us to perform thorough checks on sellers to verify their identities and confirm that they own the property or have the legal authority to sell it on behalf of a trust or third party or as an estate beneficiary. If you choose to work with a solicitor not recommended by us, we will also conduct due diligence on them.
If, at any stage, we suspect illegal or improper activity, we may report it to the Police and the National Crime Agency by submitting a Suspicious Activity Report (SAR). While these checks may seem inconvenient, they are essential to protect everyone involved. Money laundering weakens financial systems and supports criminal activity. By cooperating with our checks, you are helping to safeguard the property market from illegal funds and prevent organised crime from advancing its operations.
4.2 Proof of Identity: As the seller, you will be required to provide our solicitors with proof of identity in the form of one of the following documents from each list:
List 1 – Identity Documents
- An identity card from any EEA member state.
- A valid UK driving licence.
- A valid passport with a current signature.
List 2 – Proof of Address
The following can be accepted:
- Police Registration Certificate: Dated within the last 12 months, showing your full residential address.
- Telephone Bill: : dated within the last 6 months for a landline or mobile (not pay-as-you-go), showing the service address and/or account number. General letters cannot be accepted.
- Official Confirmation of Electoral Register Entry or Poll Card: Must be issued within the last 12 months, showing the full name and complete address.
- Tenancy Agreement: Must be issued within the past 12 months, with the full name and complete property address, and must be from a local council, housing association, solicitor, or recognized letting agent.
- UK, EU, EEA Mortgage Statement: Must be from the last 12 months, showing the account number. General mortgage correspondence is not permitted.
- Council Tax Bill: Must be from the last 12 months, showing the service address and/or account number. General council correspondence is not permitted.
- Home or Motor Insurance Certificate: Must be from the last 12 months, including the insured or registered address and policy number. General insurance correspondence is not permitted.
- Bank, Building Society, or Credit Union Statement:Must be from the last 3 months, showing the account number and recent transactions. General letters cannot be accepted.
- NHS Medical Card or Letter from GP Confirming Registration: dated within the last 3 months, including your date of birth and NHS number. General NHS/GP correspondence is not permitted.
- Utility Bill: Must be from the past 6 months (such as gas, electricity, or water), including the service address and/or account number. General utility correspondence is not permitted.
- HMRC Tax Notification: Must be from the last 6 months, including the national insurance number and tax calculation. General HMRC correspondence is not permitted.
- UK Solicitor’s Letter Confirming House Purchase/Land Registration Must be issued within the past 3 months, including the full name of the new property owner and complete property address.
- Credit Card Statement: issued within the past 3 months, showing the account number and recent transactions. General letters are not permitted
- Benefits Entitlement Letter: dated within the last 12 months, issued by DWP or Jobcentre Plus, confirming the benefit that was payable at that time (e.g., PIP, pension, disability, single parent, housing).
- UK/EU/EEA Driving Licence: If not used as an identity document, it must be active and not revoked, and can be either a full or provisional licence with a photographic ID.
4.3 If you are selling the property as a beneficiary of a will, as a company, or as a trustee, the following documents will be necessary:
Limited Company
For Representatives of a UK Limited Company:
- Nominee Director Declaration and General Power of Attorney (if the company is offshore).
- Identity Proof from Lists 1 & 2 (Section 4.2) for all individuals or entities which own 25% or more of the company’s shares or voting rights.
- Certificate of Incorporation.
- Most recent Annual Return or Confirmation Statement, detailing current company officers.
- Memorandum of Association.
- Articles of Association.
Probate
For Estate Beneficiaries or Representatives:
- Letter of Administration (if a Will was left).
- Personal Representative’s Identity Proof from Lists 1 & 2 (Section 4.2), applicable to either the executor or administrator.
- Grant of Probate (if a will was left).
5. Costs
You will not pay any costs to us for our service, and there are no estate agents fees to pay. Where you opt to use an independent solicitor from our recommended panel, we will cover your legal fees in full. If you opt to use another third-party solicitor, we will contribute up to £500 towards your costs.
6. Confidentiality
At Any House Wanted, we are committed to maintaining the highest standards of confidentiality. We ensure that all information shared with us during the sale process is kept strictly private and secure. We will only disclose your details where legally required or with your explicit consent. Your privacy is our priority, and we take every measure to protect it through every transaction. Further information about how we protect your information can be found in our GDPR Policy.
7. Protecting Vulnerable Customers
We recognise that selling a home can be a significant and sometimes overwhelming decision, particularly during difficult times such as bereavement, divorce, changed financial circumstances, or ill health. To support you through this process, we strive to make our procedures as clear and simple as possible. We offer information on all of our policies in both written and electronic formats, including large print or braille upon request.
If you need a copy of our terms of business or any policy, please speak to a team member who will be happy to assist. Please don’t be afraid to ask us for our terms or policies in a format which suits your needs best.
Our team is here to answer any questions you may have, ensuring you feel fully informed and comfortable with your decisions. Rest assured, our staff is trained to handle all enquiries with sensitivity and confidentiality.
In order to make sure we treat our customers fairly, we have a clear set of policies and procedures which our staff are trained to.
8. Complaints Policy
We aim to provide every customer with a first-class service, however, we do understand that things don’t always go to plan. Occasionally we may need to make improvements to the way we do things based on your feedback.
Our Complaints Policy clearly sets out how complaints are handled by our team and what you can expect from us. As members of the Property Ombudsman, we are regulated by their Code of Practice and obliged to follow their procedures for dealing with complaints before further escalation.
If you need to make a complaint, please refer to our policy in full for guidance in the first instance.
9. GDPR
To learn more about how we protect your data and comply with UK GDPR regulations, please review our GDPR Policy.