Our Policies
Who we are
Our website address is: https://anyhousewanted.co.uk.
Comments
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Media
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Cookies
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Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Introduction
At Any House Wanted, we are committed to protecting your personal data and ensuring your privacy. Our GDPR (General Data Protection Regulation) policy outlines how we collect, use, store, and safeguard your information in accordance with GDPR regulations.
Data Collection
We collect personal data that you provide to us when you enquire about our services, including but not limited to your name, contact details, property information, and any other relevant information necessary for processing your request.
Purpose of Data Use
Your personal data is used solely for the following purposes:
To process your property sale and manage the transaction.
To communicate with you regarding your enquiry or our services.
To comply with legal and regulatory requirements.
Data Storage and Security
We implement appropriate measures to ensure the security of your personal data. This includes:
Secure storage solutions and encryption for digital data.
Controlled access to personal data by authorised personnel only.
Regular reviews and updates to our data protection practices.
Data Sharing
We do not share your personal data with third parties except where necessary to provide our services or comply with legal obligations. This may include:
Sharing data with legal or financial professionals involved in the transaction.
Complying with regulatory bodies or law enforcement agencies as required.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once this period expires, your data will be securely deleted or anonymised.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccuracies in your personal data.
- Deletion: You can request the deletion of your personal data where applicable.
- Restriction: You can request the restriction of processing your personal data under certain conditions.
- Objection: You can object to the processing of your personal data for specific purposes.
- Data Portability: You can request a copy of your data in a structured, commonly used format.
Contact Us
For any questions or concerns about how we handle your personal data, or to exercise your rights under GDPR, please contact email info@anyhousewanted.co.uk, or write to us at:
Any House Wanted
Woodbourne House
10 Harborne Road
Birmingham
B15 3AA
Changes to This Policy
We may update this GDPR policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.
Our Complaints Policy
At Any House Wanted, we are committed to providing exceptional service and addressing any concerns you may have. We value your feedback and take all complaints seriously. Our aim is to resolve issues promptly and fairly.
As members of the Property Ombudsman, we abide by their code of practice at all times.
This complaints policy sets out the steps we take to address any complaints that we receive and is in line with the Property Ombudsman’s requirements. The process below we are obliged to follow in order to ensure that we have the opportunity to deal with any issues in house, before escalating to an external body.
Complaints Handling Procedure
- Submission: Please submit your complaint in writing to ensure we have a clear record of your concerns.
- Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
- Response: After acknowledging your complaint, we will provide a written response within 15 working days.
- Further Review: If you are not satisfied with our initial response, you may request a further review and investigation of your complaint.
- Final Response: We will issue a final response following the review.
- Property Ombudsman: If you are still dissatisfied with our final response, you have the right to escalate your complaint to the Property Ombudsman.
If you have questions about any of our processes or policies, please get in touch and we’ll be happy to discuss them with you.
Our Commitment to Supporting Vulnerable Customers
We recognise that selling a home can be a significant and sometimes overwhelming decision, particularly during difficult times such as bereavement, divorce, changed financial circumstances, or ill health.
To support you through this process, we strive to make our procedures as clear and simple as possible. That’s why we offer information on all of our policies in both written and electronic formats, including large print or braille upon request.
If you need a copy of our terms of business or any other policy, please speak to and we’ll be happy to assist. Please don’t be afraid to ask us for our terms or policies in a format which suits your needs best.
Our team is here to answer any questions you may have, ensuring you feel fully informed and comfortable with your decisions. Rest assured, our staff is trained to handle all enquiries with sensitivity and confidentiality.
In order to make sure we treat our customers fairly, we have a clear set of policies and procedures which our staff are trained to.
About Any House Wanted
Selling your home is always a significant event in your life. Whether you’re climbing the property ladder, looking to downsize, or moving to a property that better meets your needs, we want our customers to be confident in their decision.
At Any House Wanted, we always take a fair, honest and upfront approach to buying your home. We strive to be as transparent as possible, and we’re happy to tell you how we work and what procedures we follow.
To support you through this process, we strive to make our procedures as clear and simple as possible. That’s why we offer information on all of our policies in both written and electronic formats, including large print or braille upon request.
If you need a copy of our terms of business or any policy, please speak to a team member who will be happy to assist. Please don’t be afraid to ask us for our terms or policies in a format which suits your needs best.
Our team is here to answer any questions you may have, ensuring you feel fully informed and comfortable with your decisions. Rest assured, our staff is trained to handle all enquiries with sensitivity and confidentiality.
In order to make sure we treat our customers fairly, we have a clear set of policies and procedures which our staff are trained to.
Terms of Business
1. The Terms
These are the terms and conditions on which Any House Wanted will make an offer on your property.
1.1 Why These Terms Are Important
The terms set out the basis on which we will make an offer on your property. They also set out how we might change or terminate the contract, as well as the procedure to follow if you think there is a matter that needs resolving. Please contact us if you think there is a mistake in these terms, or if there is anything you do not understand.
1.2 Who We Are
Any House Wanted Ltd is a company registered in England and Wales. Our registered office is Woodbourne House, 10 Harborne Road Edgbaston, Birmingham, B15 3AA and our company number is 11864830.
1.3 What We Do
At Any House Wanted, we provide a swift and hassle-free way to sell your property, offering up to 85% of its true market value. Our process is efficient, often allowing you to receive a cash offer instantly and complete the sale within days.
1.4 How The Process Works & What You Can Expect From Us
1.4.1 Initial Contact: If you submit an enquiry via the website, we will contact you via email or phone to collect essential details about you, your property and the reason for your enquiry. If you call our offices directly, we’ll ask you for the same information. This allows us to respond promptly and provide the best solution for your circumstances.
1.4.2 Property Details: We’ll request a description of your property, including the number of bedrooms, bathrooms, reception rooms, parking availability, and overall condition. Providing detailed information helps us make an accurate valuation, so the more information you can give us, the better. We’ll also inquire about any remaining mortgage on the property.
1.4.3 Initial Offer: Based on the information you provide we’ll perform a desktop assessment and present an initial offer, subject to contract and satisfactory searches. This offer will be up to 85% of what we believe to be the true market value based on our research, reflecting the price we’re prepared to pay given the available data. We use a variety of research methods to arrive at a fair figure, and we will consider multiple sources of information, in addition to the details you give us.
1.4.4 Acceptance and Solicitor Instruction: Upon accepting the initial offer, you’ll need to choose whether to use your own solicitor or one recommended by us. Independent legal advice is crucial, and whilst we are happy to recommend a solicitor for you, you are under no obligation to use them.
1.4.5 Due Diligence: If you’re satisfied with the initial offer, we’ll conduct Anti Money Laundering (AML) checks on you as the seller, via our solicitors. Once these checks are complete, we’ll arrange an independent valuation of your property.
1.4.6 Final Offer: After receiving the valuation report and completing local authority searches, we’ll issue a final offer. If any concerns arise during the searches or valuation, the offer may be adjusted accordingly.
1.4.7 Completion: Once we receive your confirmation to proceed, we’ll instruct solicitors to prepare the necessary legal documents, including the exchange of contracts. The sale will be completed within a time frame that suits you.
Your Rights
2.1 Changing Your Mind (Consumer Contracts Regulations 2013): Under the Consumer Contracts Regulations 2013, if you enter into a contract with us outside of our premises, you have the legal right to change your mind within 14 days without needing to provide any reason. These rights are further detailed in these terms.
2.2 How to Cancel: If you wish to cancel the contract, you must notify us in writing, either by email or post. You can write to us at info@anyhousewanted.co.uk, or send a letter to our registered offices. Woodbourne House, 10 Harborne Road, Birmingham B15 3AA.
2.3 Cancellation Deadline: To meet the cancellation deadline, your cancellation notice reaches us before the 14-day period expires.
2.4 Release from Obligations: If you cancel the contract, you will be released from all obligations under it.
2.5 No Recouping of Costs: We will not seek to recover any costs from you if you decide to cancel.
2.6 Exclusivity: Unless specifically agreed with you as a condition of our offer, we will not lock you into any type of exclusivity agreement.
Legal Procedures
3.1 Legal Representation: We have a panel of recommended solicitors, but you are under no obligation to use them.
3.2 Seller’s Obligations
3.2.1 Full Title Guarantee: You, as the Seller, are required to sell the property with a full title guarantee.
3.2.2 Vacant Possession: You must ensure that the property is vacant upon completion.
3.2.3 Risk & Title Transfer: The risk and title of the property will not transfer to Any House Wanted as the Buyer until the legal transfer is completed. This means you are responsible for insuring the property until the legal completion occurs.
Anti-Money Laundering
The information contained in these terms of business is underpinned by our internal Anti-Money Laundering Policies, which our staff are trained on.
4.1 Anti-Money Laundering Checks: We adhere to the Money Laundering Regulations Act 2017 and the Proceeds of Crime Act. These laws require us to perform thorough checks on sellers to verify their identities and confirm that they own the property or have the legal authority to sell it on behalf of a trust or third party or as an estate beneficiary. If you choose to work with a solicitor not recommended by us, we will also conduct due diligence on them.
If, at any stage, we suspect illegal or improper activity, we may report it to the police and the National Crime Agency by submitting a Suspicious Activity Report (SAR).
While these checks may seem inconvenient, they are essential to protect everyone involved. Money laundering weakens financial systems and supports criminal activity. By cooperating with our checks, you are helping to safeguard the property market from illegal funds and prevent organised crime from advancing its operations.
4.2 Proof of Identity: As the seller, you will be required to provide our solicitors with proof of identity in the form of one of the following documents from each list:
List 1 – Identity Documents
- An identity card from any EEA member state.
- A valid UK driving licence.
- A valid passport with a current signature.
List 2 – Proof of Address
The following can be accepted:
- Police Registration Certificate: Dated within the last 12 months, showing your full residential address.
- Telephone Bill: : dated within the last 6 months for a landline or mobile (not pay-as-you-go), showing the service address and/or account number. General letters cannot be accepted.
- Official Confirmation of Electoral Register Entry or Poll Card: Must be issued within the last 12 months, showing the full name and complete address.
- Tenancy Agreement: Must be issued within the past 12 months, with the full name and complete property address, and must be from a local council, housing association, solicitor, or recognized letting agent.
- UK, EU, EEA Mortgage Statement: Must be from the last 12 months, showing the account number. General mortgage correspondence is not permitted.
- Council Tax Bill: Must be from the last 12 months, showing the service address and/or account number. General council correspondence is not permitted.
- Home or Motor Insurance Certificate: Must be from the last 12 months, including the insured or registered address and policy number. General insurance correspondence is not permitted.
- Bank, Building Society, or Credit Union Statement:Must be from the last 3 months, showing the account number and recent transactions. General letters cannot be accepted.
- NHS Medical Card or Letter from GP Confirming Registration: dated within the last 3 months, including your date of birth and NHS number. General NHS/GP correspondence is not permitted.
- Utility Bill: Must be from the past 6 months (such as gas, electricity, or water), including the service address and/or account number. General utility correspondence is not permitted.
- HMRC Tax Notification: Must be from the last 6 months, including the national insurance number and tax calculation. General HMRC correspondence is not permitted.
- UK Solicitor’s Letter Confirming House Purchase/Land Registration Must be issued within the past 3 months, including the full name of the new property owner and complete property address.
- Credit Card Statement: issued within the past 3 months, showing the account number and recent transactions. General letters are not permitted
- Benefits Entitlement Letter: dated within the last 12 months, issued by DWP or Jobcentre Plus, confirming the benefit that was payable at that time (e.g., PIP, pension, disability, single parent, housing).
- UK/EU/EEA Driving Licence: If not used as an identity document, it must be active and not revoked, and can be either a full or provisional licence with a photographic ID.
4.3 If you are selling the property as a beneficiary of a will, as a company, or as a trustee, the following documents will be necessary:
Limited Company
For Representatives of a UK Limited Company:
- Nominee Director Declaration and General Power of Attorney (if the company is offshore).
- Identity Proof from Lists 1 & 2 (Section 4.2) for all individuals or entities which own 25% or more of the company’s shares or voting rights.
- Certificate of Incorporation.
- Most recent Annual Return or Confirmation Statement, detailing current company officers.
- Memorandum of Association.
- Articles of Association.
Probate
For Estate Beneficiaries or Representatives:
- Letter of Administration (if A will was left).
- Personal Representative’s Identity Proof from Lists 1 & 2 (Section 4.2), applicable to either the executor or administrator.
- Grant of Probate (if a will was left).
Costs
You will not pay any costs to us for our service, and there are no estate agents fees to pay, and in certain cases may be able to cover your legal fees if you choose to use one of our recommended solicitors. If you use your own solicitor, the costs will be payable by you.
Confidentiality
At Any House Wanted, we are committed to maintaining the highest standards of confidentiality. We ensure that all information shared with us during the sale process is kept strictly private and secure. We will only disclose your details where legally required or with your explicit consent. Your privacy is our priority, and we take every measure to protect it through every transaction. Further information about how we protect your information can be found in our GDPR Policy