Because selling your home is never just a transaction.

At Any House Wanted, we know that life doesn’t always go to plan. Illness, bereavement, debt, job loss – these things don’t just affect your day-to-day, they affect your ability to make big decisions too. That’s why we’re committed to supporting vulnerable customers and making sure every homeowner, no matter their circumstances, feels supported, heard, and treated with care.

We don’t just buy homes – we help people move forward. And sometimes, that means going the extra mile.

What do we mean by ‘vulnerable’?

Some people may need extra support. This could be because of:

• Physical or mental health challenges
• A recent loss or change in circumstances
• Difficulty understanding written or spoken information
• Financial challenges or pressure
• A language barrier or unfamiliarity with property terms
• Exclusionary factors – whether that’s feeling less comfortable with tech or just lacking experience with house sales
• Legal or caring responsibilities, like managing a sale through Power of Attorney

You might not see yourself as vulnerable. And that’s okay. For us, it’s not about labelling – it’s about listening. If anything feels difficult for you, we’ll adapt to make it easier.

How we support you

When you get in touch with us – whether it’s a phone call, a form, or an email – we’re paying attention. If we think you might need a little more time, clarity, or support, here’s what we’ll do:

• We’ll slow things down. No rush, no pressure. You can take as long as you need.
• We’ll explain things clearly. No jargon, no complicated language. Just honest, straightforward info.
• We’ll check in. We’ll ask if everything makes sense – and if it doesn’t, we’ll go over it again.
• We’ll offer different formats. Want the info in writing? By video? In large print? Just ask – we’re happy to help.
• We’ll involve the right people. If you’d prefer to have a trusted friend or family member with you, we can speak to them too (with your permission).
• We’ll respect your preferences. However you prefer to communicate, we’ll make a note so every team member is on the same page.

We also keep careful notes – not to tick boxes, but to make sure your journey with us feels smooth, consistent, and personalised, no matter who you speak to.

What we won’t do

• We won’t make assumptions. Everyone’s situation is different.
• We won’t oversimplify important details. Clarity matters, but so does accuracy.
• We won’t push you to make a decision you’re unsure about. Selling your home is a big deal – and we’ll make sure you feel ready.

A fairer, more thoughtful way to sell your house

We’re here to make selling your home simpler – not more stressful. And for some people, that means taking extra care. If you think you might need a bit more support along the way, just let us know.

We’re real people too – and we’re ready to help you take the next step, at your pace. 

For more help and advice, call us free on 0800 389 7305 today. Alternatively, learn more about us, or find out how it works.