Any House Wanted
Complaints Policy
Complaints Policy
At Any House Wanted, we are committed to providing exceptional service and addressing any concerns you may have. We value your feedback and take all complaints seriously. Our aim is to resolve issues promptly and fairly.
As members of the Property Ombudsman, we abide by their code of practice at all times.
This complaints policy sets out the steps we take to address any complaints that we receive and is in line with the Property Ombudsman’s requirements. The process below we are obliged to follow in order to ensure that we have the opportunity to deal with any issues in house, before escalating to an external body.
Complaint Handling Procedure
Submission: Please submit your complaint in writing to ensure we have a clear record of your concerns.
Acknowledgement: We will acknowledge receipt of your complaint within 3 working days.
Response: After acknowledging your complaint, we will provide a written response within 15 working days.
Further Review: If you are not satisfied with our initial response, you may request a further review and investigation of your complaint.
Final Response: We will issue a final response following the review.
Property Ombudsman: If you are still dissatisfied with our final response, you have the right to escalate your complaint to the Property Ombudsman.
If you have questions about any of our processes or policies, please get in touch and we’ll be happy to speak to you.